Terms and Conditions

Introduction

These terms and conditions govern the use of the talkai.es website and the services offered by Trazados Consulting S.L.

By accessing and using this website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you should not use our website.

Conditions of use

The user agrees to make appropriate and lawful use of the website and its contents, in accordance with applicable legislation and these terms and conditions.

Any use of the website for unlawful purposes or that damages or prevents the normal operation of the site is prohibited.

Services offered

TalkAI offers the following services:

  • Virtual agents with artificial intelligence for telephone support
  • Call management and analysis platform
  • Integration with existing business systems
  • Technical support and training

Specific details of each service will be agreed individually with each client.

Prices and payment

The prices of our services are those indicated on our pricing page and may be subject to changes.

Accepted payment methods are:

  • Bank transfer
  • Credit/debit card
  • Direct debit

Prices shown do not include VAT, unless expressly indicated otherwise.

Contracting process

To contract our services, the user must complete the contact form or contact our commercial team.

Once the request is received, we will contact you to agree on the service details and formalize the contract.

The contract will be considered perfected with the acceptance of the conditions by both parties.

Right of withdrawal

In accordance with current regulations, consumers have the right to withdraw from the contract within 14 calendar days.

To exercise the right of withdrawal, you must communicate it through our contact channels.

This right will not apply to services that have been fully executed.

Limitation of liability

TalkAI will not be liable for damages of any kind that may arise from improper use of the services.

We are committed to making our best efforts to guarantee the availability and continuity of the service.

Applicable law and jurisdiction

These terms and conditions are governed by Spanish law.

For the resolution of any dispute, the parties submit to the Courts of Madrid.